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About
Hyman Bros. Subaru
Welcome to the vibrant world of Hyman Bros. Subaru, where exceptional customer service meets a dedicated team of automotive professionals! Nestled in the heart of Midlothian, Virginia, this dealership has garnered a stellar reputation among Subaru enthusiasts and everyday drivers alike. With a commitment to quality and integrity, Hyman Bros. Subaru excels in providing an unparalleled car-buying experience.
One of the highlights of Hyman Bros. Subaru is their impressive customer service. Reviews from satisfied clients shine a light on the staff's dedication to making each visit a pleasure. For instance, Kat F.'s glowing endorsement of Clairee in the Customer Service Department exemplifies the warm and welcoming atmosphere you can expect. Clairee's thoughtful approach to answering questions ensures that even the most car-illiterate individuals feel at ease—a refreshing rarity in today's fast-paced automotive world.
Moreover, customer stories like Mack Flaherty's showcase how the sales team goes above and beyond to support their clients. The collaboration between sales manager Shaun and inventory manager Chris illustrates a deep commitment to client satisfaction, proving that Hyman Bros. Subaru values its customers not just for a one-time sale, but as part of a long-lasting relationship.
Beyond sales, Hyman Bros. Subaru also delivers efficient and trustworthy service. Leah O'Dell Cruise's remarks about their quick and accurate service highlight the dealership’s focus on building trust with customers—a rarity that fosters loyalty within a competitive marketplace. This dedication to integrity is further echoed in the narratives of clients like Amy Meyer, who appreciated the honest and transparent interactions throughout the buying process.
The dealership doesn't just excel in customer service; it impresses with a knowledgeable staff who genuinely care about their customers. From Lucas, who took time to walk clients through technical features, to the collaborative efforts in securing the perfect vehicle, each interaction at Hyman Bros. Subaru reinforces their commitment to excellence.
In summary, Hyman Bros. Subaru stands out not only for its extensive inventory of quality Subaru vehicles but also for its warm and efficient customer service that leaves a lasting impression. Whether you're considering your first Subaru or returning for service, you can rest assured that your experience will be nothing short of remarkable. So, if you're in the Richmond area, make Hyman Bros. Subaru your go-to dealership—where every visit feels like coming home!
People talk
Our Guestbook
“ Thank you Hyman Subaru for the outstanding service. If you own a Subaru in the Richmond area, I highly recommend using Hyman Subaru as your preferred local dealership. My experience thus far has been impressive. I’d love to give a special mention to Clariee who working in their Customer Service Department! These days customer service seems to be a lost component of many businesses. Not only did Clairee have a delightful demeanor, but answered my questions thoroughly with kindness and care. As someone who knows very little about cars, she made the experience stress free. Thank you again Hyman Subaru! ”
“ Edit: I am bumping my review to an enthusiastic 5 stars. Sales manager Shaun and inventory manager Chris went above and beyond to help out with my car issue. They have earned a repeat customer for sure. Highly recommended! The overall experience was pleasant. Ken is a nice guy and a good salesman. Finance manager is a nice guy as well. Have to deduct stars because the CPO car that we were sold has numerous small dings on the roof, likely from hail that weren't disclosed. These became very apparent after washing the car for the first time which removed the dirt/dust that obscured them. Not sure how that one got past the "cpo checklist" they have to perform. Overall happy with the experience but concerned that this damage wasn't caught and addressed prior to sale. ”
“ The work I've had done is always done quickly and correctly. It's a pleasant surprise not to have a dealership try to upsell service! I really appreciate that and it truly fosters trust. ”
“ These people are so great! From first interaction to the most recent (I will be going there for service), every interaction I’ve had has been positive. I never felt pressured in the buying process and I felt informed and in control of what choices I had for financing. My sales guy John, the finance guy Andy, and Oliver, who went over my vehicle with me after the sale, are all genuine and real people. They made me feel like they weren’t just being nice to make me spend money. ”
“ We had a great experience purchasing my new Ascent last week. We worked with Lucas, who was kind, knowledgable, and never made us feel pressured at any point. We also appreciate his manager, Bob, working with another dealership to obtain the vehicle in our preferred color, which , at that time, was not available at Hyman Bros. Once the car was transferred and we signed all paperwork, Lucas took an entire hour with us to explain the tech features and get profiles set up for both my husband and me. We look forward to experiencing the same level of service when we return for maintenance and would highly recommend this dealership to anyone looking for a Subaru! ”
“ Tried buying the 2025 Outback from another dealer that I had purchased 5 other cars from. After telling them what I was interested in paying, I was told the dealer would be loosing money. I left and went to Hyman Brothers Subaru. Told the sales representative the same thing. After one back and forth he made me a better deal than I asked for. Believe me I’m a new customer! ”
“ Oliver and Sterling were beyond professional, helpful, patient, and very knowledgeable on all levels throughout my whole buying experience. I’m loving my Subaru Forester Sport! I had so many questions and hesitations from not having bought a new car in some time and they put them all at ease and I could not be happier with my new car and service at Hyman Brothers. They really treat you like family. Thank you, from mine to yours. ”
“ Purchased my first car here on Monday! Ken and Andy were so helpful! I don't get off work until about 6:30 most days and they stayed until well after 10 pm to provide great customer service, while also helping other clients. Andy was great at answering all my questions and making sure everything was squared away. Thank you! ”